Call Centers In Mexico

As labor rates in the United States and Canada continue to rise, partly due to a shortage of qualified personnel, companies are looking for outsourcing options and turning to nearshore call centers, and more specifically looking to Mexico for their call center services, tech support and customer care operations.

Establishing an outsourced nearshore call center in Mexico has many benefits over virtually any other country. Three primary advantages include:

1. Given its proximity to the United States, especially along the border regions, English is widely spoken in Mexico and in many cases without a strong accent, which is critical in a phone environment. In addition, the level of higher education in Mexico has continued to improve over the past 20 years, creating a large population of young, fluently bilingual and bicultural college students who not only speak perfect English, but are also able and willing to fill call-center agent jobs in various industries.
2. Labor rates in Mexico for call-center personnel can be less than half the cost of labor in the United States and Canada, providing cost savings of 50% or more without compromising quality. Another benefit is Mexico’s 48-hour work week (in most cities), which adds a level of flexibility without increasing costs.
3. Mexico shares the same time zones as the United States and Canada, which lends itself well to call-center business hours.

Client and customer satisfaction is a vital component for most business. Our client’s call centers in Mexico can ensure that business processes remain consistent with the company culture while delivering consistent, highest-quality services to clients, whether it be inbound technology solutions, outbound sales calls or customer support.

Some of the key industries opening outsourced call centers in Mexico are as follows:

• Contact Center
• Debt Collection
• Loan Servicing
• Customer Service
• Sales / Lead Generation
• IT / Technical Support

Mexico offers state-of-the-art infrastructure and cutting-edge technology integration capabilities equal to that of the United States, especially along the Baja border. This aids in establishing a call center in Tijuana and other cities in the region. In fact, Baja and Southern California share the same electrical grid and some of the same power generation companies.

Contact North American Production Sharing (NAPS) to learn more about outsourced call centers services, cost savings and how we help your business establish operations in Mexico today.