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As labor rates in the United States and Canada continue to rise, partly due to a shortage of qualified personnel, companies are looking for outsourcing options and turning to nearshore call centers, and more specifically looking to Mexico for their call center services, tech support and customer care operations.
Establishing an outsourced nearshore call center in Mexico has many benefits over virtually any other country. Three primary advantages include:
Client and customer satisfaction is a vital component for most business. Our client’s call centers in Mexico can ensure that business processes remain consistent with the company culture while delivering consistent, highest-quality services to clients, whether it be inbound technology solutions, outbound sales calls or customer support.
Some of the key industries opening outsourced call centers in Mexico are as follows:
Mexico offers state-of-the-art infrastructure and cutting-edge technology integration capabilities equal to that of the United States, especially along the Baja border. This aids in establishing a call center in Tijuana and other cities in the region. In fact, Baja and Southern California share the same electrical grid and some of the same power generation companies.
Contact North American Production Sharing (NAPS) to learn more about outsourced call centers services, cost savings and how we help your business establish operations in Mexico today.
Let us show you why NAPS has earned a superb reputation as a leading administrative compliance management service provider.