Many companies are turning to nearshore office locations, such as in Latin America and Mexico, thanks to their highly skilled workforce and proximity to North American headquarters. But these companies are looking to Mexico in particular for their call center services, tech support, and customer care operations. And for good reason.

Establishing an outsourced, nearshore call center in Mexico has many benefits over virtually any other country in the world.

Three Primary Advantages

• Given its proximity to the United States, especially along the border regions, English is widely spoken in Mexico. In many cases, it’s without a strong or apparent accent, which can be critical in a phone environment. Beyond the language benefits, the level of higher education in Mexico has continued to improve over the past 20 years. The result today is a vast population of young, fluently bilingual and bicultural college students who not only speak perfect English, but are also able, willing and eager to fill call center agent jobs in various industries.
• Labor rates in Mexican call center personnel can be less than half the cost of labor in the United States and Canada, providing cost savings of 50% or more. All without compromising quality. Another benefit is Mexico’s 48-hour work week (in most major cities), which adds a level of flexibility without increasing costs.
• Mexico shares the same time zones as the United States and Canada, which lends itself well to standard North American call center business hours.

An Extension of Your Team

Client and customer satisfaction is a vital component for most businesses. The dynamic call center industry in Mexico can ensure that business processes remain consistent with the company culture, while delivering consistent, top-quality services to clients, whether it be inbound technology solutions, outbound calls, or customer support.

Some of the key industries opening outsourced call centers in Mexico include:

• Contact Center
• Debt Collection
• Loan Servicing
• Customer Service
• Sales and Lead Generation
• IT and Technical Support

The Benefits of Baja

Mexico offers state-of-the-art infrastructure and cutting-edge technology integration capabilities equal to that of the United States—especially along the Baja border. This aids in establishing a call center in Tijuana and other cities in the region. In fact, Baja and Southern California share the same electrical grid and some of the same power generation companies.

Contact North American Production Sharing (NAPS) to learn more about outsourced call centers services, cost savings, and how we help your business establish operations in Mexico today.