Call Centers In Mexico

As labor rates in the United States and Canada continue to rise, party due to a shortage of qualified personnel, companies are turning outsourced call centers overseas, and more specifically looking to Mexico for their call center service and customer support operations.

Establishing an overseas outsourced call center in Mexico has three primary advantages over virtually any other country:

1. Given its proximity to the United States, especially along the border regions, English is widely spoken in Mexico and in many cases without a strong accent, which is critical in a phone environment. In addition, the level of higher education in Mexico has continued to improve over the past 20 years, creating a large population of young, fluently bilingual and bicultural college students who able and willing to fill call-center agent positions.
2. Labor rates in Mexico for call-center personnel can be less than half the cost of labor in the United States and Canada, providing cost savings without compromising quality. Another benefit is Mexico’s 48-hour work week (in most cities), which adds a level of flexibility without increasing costs.
3. Mexico shares the same time zones as the United States and Canada, which lends itself well to call-center business hours.

Client and customer satisfaction is a vital component for most business. NAPS can ensure that the customer base receives consistent, highest-quality services for overseas call centers, whether it be inbound or outbound calls.

Some of the key industries opening outsourced call centers in Mexico are as follows:

• Debt Collection
• Loan Servicing
• Customer Service
• Sales / Lead Generation
• IT / Technical Support

Mexico offers state-of-the-art infrastructure and cutting-edge technology integration capabilities equal to that of the United States, especially along the Baja border in cities like Tijuana. In fact, Baja and Southern California share the same electrical grid and some of the same power generation companies.

Contact North American Production Sharing (NAPS) to learn more about outsourced call centers needs and how we help your business establish operations in Mexico today.