Why Mexico is Ideal for Call Center Outsourcing

November 4, 2021

Slowed down by rising rent and labor costs in the United States, manufacturers looking to scale their operations are turning to Mexico as a cost-effective solution. One of the biggest attractions is opportunities for specialized outsourcing services, such as call center services. From a skilled, qualified workforce to promising industry growth, here are some of the top reasons enterprises and small businesses alike should be taking advantage of outsourcing their call centers in Mexico.

Specialized Skills

While Mexico is known for its high rates of engineering graduates, the country’s large labor pool means companies are able to find qualified employees within many different specialized areas, whether it is sales and lead generation, customer support, or technical support.

Highly Educated Workers

Not only does Mexico have a skilled labor force, it’s increasingly known for its educated workforce. For the past decade, the Mexican government has invested heavily in education in an effort to boost the economy, which has led to high rates of annual STEM graduates (with an average of more than 110,000 engineering and 130,000 computer science graduates). These numbers have attracted companies and driven them to relocate not just their core manufacturing operations, but their call centers in Mexico as well.

Strategic Location

Mexico’s proximity to the United States isn’t just beneficial for manufacturing processes. With the short travel times and various means of transportation, corporate personnel can make onsite visits whenever necessary, allowing for companies to carry out critical training and management processes with relative ease.

Bilingual Workforce

A large portion of Mexico’s workforce is proficient in English, and finding employees who have spent significant time in the United States is not uncommon. Outsourcing to Mexico provides an additional advantage seeing that Spanish is the second most commonly spoken language in the U.S., exceeding other languages by a wide margin. These linguistic benefits help companies create seamless phone-based communication and boost customer satisfaction.

Ideal Time Zones

Having your contact centers in a different time zone can be a nuisance when it comes to management practices and, at its worst, a critical obstacle to addressing urgent issues. Unlike overseas Business Process Outsourcing (BPO) call centers, Mexico is in the same time zones as both the United States and Canada. This alignment of business hours across all three countries facilitates management and creates better connections with target consumers.

Cost Savings

The costs of labor are much lower than in the U.S. and Canada, too. In addition to highly competitive labor rates, the average cost of office space and utilities is significantly less than in the United States, with rental, insurance, and maintenance costs often coming in at 50% of what companies would need to spend on setting up and running in-house call centers.

A Growing Industry

Companies from across the globe have shifted their manufacturing operations to Mexico to gain a competitive advantage, and this has contributed to the growth of Mexico’s BPO market, which has an estimated value of $3 billion USD. Call centers are one of the strongest of these BPO services and continue to grow in demand, allowing companies to smoothly transition their operations.

Call Centers in Mexico: A Better Way to Connect

Ready to experience the benefits of a call center in Mexico? We’re ready to support you with sophisticated administrative and compliance management solutions for your facility in Mexico. Contact NAPS to learn more about how we can create better administrative solutions while keeping operational control completely in your hands.